Service Terms and Conditions

1. Introduction

These Terms and Conditions (“Agreement”) govern the use of the managed IT services provided by IT Source Inc. to its clients. By accessing or using our services, the Client agrees to be bound by this Agreement.

2. Scope of Services

Service Provider agrees to provide managed IT services as outlined in the service agreement entered into between the parties. The specific details of the services, including scope, duration, and pricing, will be outlined in the service agreement.

3. Client Responsibilities

The Client agrees to cooperate with the Service Provider in the delivery of services, providing necessary access, information, and assistance as reasonably required.

4. Service Levels and Performance

Service Provider will use commercially reasonable efforts to meet service levels as defined in the individual service agreement. However, due to the nature of technology, Service Provider does not guarantee uninterrupted service, and downtime may occur for maintenance or unforeseen circumstances.

5. Fees and Payment

Client agrees to pay the fees as outlined in the individual service agreement. Payment terms, including invoicing frequency and methods, will also be detailed in the service agreement.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the term of the agreement. This includes, but is not limited to, client data, passwords, and business strategies.

7. Intellectual Property

Service Provider retains ownership of any intellectual property developed or utilized in the provision of services. Client is granted a non-exclusive license to use such intellectual property for the duration of the agreement.

8. Termination

Either party may terminate the service agreement in accordance with the termination provisions outlined in the agreement. Upon termination, the Client is responsible for any outstanding fees and must return any borrowed equipment or materials promptly.

9. Limitation of Liability

To the fullest extent permitted by law, Service Provider shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities.

10. Governing Law and Dispute Resolution

If any disputes arising out of or in connection with individual agreement shall be resolved through arbitration in accordance with the rules of [Arbitration Institution].

11. Modifications

Service Provider reserves the right to update or modify these Terms and Conditions at any time. Clients will be notified of any changes, and continued use of the services after notification constitutes acceptance of the modified terms.

12. Miscellaneous

Any waiver or failure to enforce any provision of this Agreement shall not constitute a waiver of such provision. This Agreement represents the entire understanding between the parties and supersedes any prior agreements or understandings.